Professional Skills - Making the Right Start with Colleagues and Clients

It is vital when starting work that people are aware of the importance of projecting the right image both in the office and when dealing with clients. This course introduces the principles of good communication both when dealing with people face to face and on the telephone.

The course will cover:

• Presenting a professional image to both colleagues and clients
• Importance of good communication skills
• Body language basics
• Telephone tips

This course will be highly interactive, comprising a mixture of group discussions, exercises and role-plays.