Masterclass - World Class Manager

Taking extracts from our popular Conference programme, Mercia Masterclasses offer a unique opportunity to hear from experts in specialist areas without having to attend the full conference event.

This session looks at the 12 key elements of how to be a world class manager and how to create a world class team. 

Key Objectives: 

• Core Management Skills: Outline essential management skills including goal setting, time management, and effective communication. 
• Goal Alignment and Motivation: Discuss how to align team goals with organisational objectives and motivate team members.
• Appraisals and Time Management: Share best practices for impactful appraisals and prioritising high-value activities. 
• Communication and Meetings: Highlight strategies to improve organisational communication and meeting efficiency. 
• Customer Engagement: Teach methods for understanding and enhancing customer experiences with a focus on empathy and market trends.
• Team Development and Strategic Leadership: Explore building effective teams, personal and team development, and aligning with senior leadership strategies.

If you are interested the recordings of the entire Leadership in 2024 and Beyond Conference, please see here.